On the Web: For your employer’s Medical Benefits and/or Flexible Spending Account site, to go MyRightCHOICETPA.com. You can check your eligibility and paid claims history, use links to find a doctor or pharmacy, access your group’s Summary Plan Description, find frequently used forms, use a Medical Search Engine, and send Customer Service inquiries which will be answered by the next business day.

Call Customer Service: At RightCHOICE, we make customer service our highest priority. To contact Customer Service, please call Customer Services at the number on the back of your ID Card.

Customer Service can assist you with a wide range of services, including answering questions about your health care benefits, helping you find network providers, sending you claim forms, and updating your home address.

Customer Service hours are from 7:30 a.m. to 5:30 p.m., Central Time, Monday through Friday, except major holidays.

When checking on the status of a claim, please have the following:

-- Member Identification Number

-- Patient’s first name

-- Date(s) of service

-- Name of doctor, hospital or other provider

-- Claim number (if you know it)